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Banking Instructions
How do I set up my Personal Identification Number (PIN)?
How do I check an Account Balance?
How do I Withdraw and Deposit Funds?
Frequently Asked Questions
What is Financial Advisor Services (FAS)?
Is my account secure?
Are my deposits eligible for CDIC deposit insurance?
Is it true that there are no minimum deposits?
Why does ING Bank credit $0.01 to my external linked account(s) annually?
How long does it take to get my money?
How do I set up an Automatic Savings Program?
How much money can I withdraw at any one time?
How often will I receive a statement?
Are my deposits subject to holds?
How do I open additional accounts?
Common Internet Problems
Why can't I access your website?
Why can't I print statements from Netscape?
When I try to access your Internet Banking site, a warning message appears saying that the 'security certificate was issued
by an unknown authorization'?
How do I set up my Personal Identification Number (PIN)?
To start banking with ING, simply contact us at 1-888-464-3496 or in Toronto at (416) 497-4701. One of our ING Bank Associates
will assist you in selecting your own confidential PIN in privacy.
Your PIN will now allow you to bank with ING over the telephone or through our online banking site at www.ingfas.ca (click
on the Sign in button).
As a security back-up to your PIN you will be asked to choose a password of up to 8 characters in length. It will be used
to confirm your identity should you forget your PIN.
If you have a joint account, each account holder must contact ING Bank to set up an individual PIN & password.
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How do I check an Account Balance?
FAS Online: Follow the link to the Client Sign In page. Please enter your Client Number and PIN and follow the link to View Accounts.
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How do I Withdraw and Deposit Funds?
FAS Online: Follow the link to the Client Sign In page. Please enter your Client Number and PIN and follow the link to Move Money.
By Telephone: Call 1-888-464-3496 or in Toronto at (416) 497-4701. You will be asked to enter your Client Number and PIN.
By Mail: To deposit cheques directly into your existing account, simply forward any cheque payable to yourself, including personal
cheques, payroll, etc. to your Financial Representative. Please remember to write your client number and account number on
the front of your cheque.
By Automatic Savings Program: This program allows you to have a set amount of money regularly transferred from your existing chequing account to your Investment
Savings Account at ING Bank of Canada. You can specify any amount and transfer schedule you wish. Simply contact your Financial
Representative and they will provide the necessary forms and information or go on-line to set one up yourself @ www.ingfas.ca.
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What is Financial Advisor Services (FAS)?
FAS is part of ING Bank of Canada, Canada's number one direct bank. ING Bank of Canada is part of ING, one of the world's
largest providers of integrated financial products and services from insurance to banking, headquartered in Amsterdam. ING
employs over 112,000 people and has over $900 billion in total assets, and operates in over 65 countries. ING has been in
Canada for 40 years in the insurance business.
ING bank of Canada is a bank, but not like any bank you've dealt with before. ING Bank of Canada pays high interest on deposits,
has no fees or service charges, does away with the annoying minimum balance requirement and ensures you can always get at
your money - that is, it's not locked in. ING Bank of Canada believes Canadians have better things to do than bank. So, accessing
your account is easy via the Internet, or telephone.
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Is my account secure?
All information you provide to us is held in strictest confidence, in compliance with privacy standards followed by all major
Canadian financial institutions. You are the only one who can transact on your account, and you and your Financial Representative
can access your account to verify transactions and balances. When you make a withdrawal, your money can be transferred only
to your designated chequing account.
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Are my deposits eligible for CDIC deposit insurance?
ING Bank of Canada is a member of Canada Deposit Insurance Corporation. The following ING Bank instruments and/or products
are deposits eligible for deposit insurance from the Canada Deposit Insurance Corporation, subject always to maximum coverage
limitations as outlined in their brochure "Protecting Your Deposits" and provided they are in Canadian funds, are payable in Canada, and have a term of no more than 5 years:
- Investment Savings Account
- RSP Investment Savings Account
- Business Investment Savings Account
- GIC's
- RSP GIC's
For further information, please visit the Canada Deposit Insurance Corporation website or call: 1-800-461-CDIC (2342)
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Is it true that there are no minimum deposits?
Yes. You are not required to make a minimum deposit or to maintain a minimum balance in order to receive the best available
rate.
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Why does ING Bank credit $0.01 to my external linked account(s)annually?
To ensure that the chequing account(s) you have linked to your ING Bank Investment Savings Account is still active, $0.01
will be credited to your external linked account(s) by ING Bank, once a year.
This credit is not a transfer, but simply a deposit from ING Bank to your external linked account(s). If you have an Automatic
Savings Plan, this annual transfer will not be required.
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How long does it take to get my money?
When you request a withdrawal, your funds will be deposited into your existing chequing account, usually within 2 business
days.
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How do I set up an Automatic Savings Program?
It's easy. To arrange to have a set amount regularly transferred from your existing chequing account to your Investment Savings
Account, ask your Financial Representative to set up an Automatic Savings Program for you or go on-line and set one up yourself
@ www.ingfas.ca.
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How much money can I withdraw at any one time?
You can withdraw as much money as you want, up to the amount that you have available, without penalties or fees.
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How often will I receive a statement?
You will receive a detailed statement each quarter when there is activity on your account(s). If there is no activity, at
a minimum, you will receive a statement at the end of the year which will provide previously unreported transaction activity
and list outstanding balances for each account. You can also view your transactions and balances on-line @ www.ingfas.ca.
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Are my deposits subject to holds?
Deposits made by cheque, electronic transfer instructions or other means may be held by ING Bank of Canada for up to 7 business
days. Deposits made in the form of US cheques drawn on a US institution will be held for up to 30 business days pending clearance.
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How do I open additional accounts?
To open additional accounts, simply contact your authorized Financial Representative.
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Why can't I access your website?
ING Bank's Internet Banking website requires browser versions 4.1+. However, some older versions are not able to access our
secure banking site because they lack the updated certificate authority information. Unfortunately these older browsers don't
contain the latest security features and will not allow access to our site. The best thing to do is to download the latest
version of your browser. This way you can access our site and other secure sites on the Internet. Click here and we will show you how to do it.
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Why can't I print my statements from Netscape?
Some of our clients have been printing off screens to capture statements or to record confirmation numbers. This is a problem
when using Netscape. The Netscape browser may view a request to print as an unsecure transaction. This downside demonstrates
the promise of an extremely secure transactional site but may cause an inconvenience.
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When I try to access your Internet Banking site, a warning message appears saying that the 'security certificate was issued
by an unknown authorization'?
ING Bank's Internet Banking website requires browser versions 4.1+. However, some older versions show a certificate warning
when accessing our secure banking site. This warning is issued because the browser is too old to understand the updated certificate
authority information. You really should download the latest browser. This way you can access our site and other secure sites
on the Internet. Click here and we will show you how to do it.
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